Common Questions Patients Ask
We have put together some Frequently Asked Questions (FAQs) to give you information about how to get started. Simply click on the question to reveal the answer. And if you still have a question that you can’t find the answer to, please Contact Us here.
What can I expect from VentilateOK?
VentilateOK will work with you and your doctor to verify your insurance coverage for your equipment. VentilateOK will schedule a delivery date and location to set up your equipment and obtain a method of payment for your financial responsibility. During set up, we will complete the required paperwork for the insurance and obtain your email address to submit delivery paperwork.
How will my insurance be billed?
Rental Equipment: Most equipment set up for in-home use is a rental, this can be verified on your delivery ticket. Insurance companies rent equipment monthly to ensure the equipment is effective to your needs and that you are compliant with its use. Depending on your coverage and benefits, you may be responsible for any deductible and/or coinsurance applied to the monthly rental fee.
Purchased Items: Other billable items we provide are considered one time purchases. These include but are not limited to; walkers, crutches, PAP masks, tubing, etc. Your insurance company will be billed for the item(s). Depending on your coverage and benefits, you may be responsible for any deductible and/or coinsurance applied to the item.
What are the estimated rental periods?
Most rental equipment rents monthly to the purchase price. After the rental period is satisfied, with the exception of lifetime rentals, you will own the equipment. Below is a list of average rental periods for the most common equipment VentilateOK provides, specific insurance plan rental periods may vary.
CPAP/BiPAP Equipment: 10 to 13 months
Oxygen Equipment: Lifetime
Ventilator Equipment: Lifetime
What are the available payment methods?
Your payment method will be provided prior to receiving your order. Financial responsibility provided at set up is only an estimate based on a verification of your insurance coverage and benefits. Occasionally, there may be additional responsibility if you have a deductible applied, change insurance companies or the coverage changes in your current policy.
We will be notified of your financial responsibility after your insurance processes your claim(s). At which time, you will be invoiced for additional amounts. VentilateOK offers the following convenient payment methods:
Pay in Full: Does Not Require a Credit Card on File. Pay the full estimated patient responsibility at the time the item(s) are ordered. For rentals, we will provide you with an estimate for your full rental period. If there are any amounts due outside of the estimate for example deductible, changes in your insurance policy or allowable rates, you may be invoiced an additional amount(s)
Scheduled Payments: Requires a Credit Card on File: This method of payment is for a scheduled amount to be charged on a specific date until the balance is satisfied. This can be added to an existing payment plan or scheduled separately. This option works best for those on a budget. NOTE: You will not be invoiced and you may be charged before your insurance pays.
AutoPay: Requires a Credit Card on File: After your insurance payment is posted we will send you an invoice with a 15 day due date. Your notice will have a watermark across it indicating “autopay on.” Payment will process on the due date of the invoice. If you are unable to have the payment processed on the date listed, call the phone number on your invoice to set up other arrangements (must call 5 days before payment is due). NOTE: This method of payment only charges your card what you owe after insurance has paid – BUT – insurance payments are unpredictable so you will need to manage your account to make sure the funds are available.
How will I be billed?
VentilateOK has two methods to invoice you your balance due:
Paper Invoice: An invoice will be mailed to you after your insurance pays their portion. Balances are due 15 days after the invoice sent date. A $15 late fee may be added if not paid within the due date.
eDelivery: An email will be sent to you after your insurance payment is received. This method is the most efficient and secure way to receive your invoice. Within the email will be a link to our Patient Portal, where you are able to make electronic payments. Balance is due in 15 days after the invoice sent date. A $15 late fee may be added if not paid within the due date. eDelivery will also send notices if there is a problem with your account.
Can you explain a little about sleep products?
Continuous Positive Air Pressure (CPAP) machines are designed to help patients who have been diagnosed with Obstructive Sleep Apnea (OSA).
CPAP machines provide positive airflow to the patient through a mask to keep the airway open so that the patient does not snore or stop breathing. The positive air pressure keeps the obstruction out of the way and therefore the airway open.
The pressure of a CPAP machine is prescribed by a physician based on the results of a sleep study. The pressure should not be adjusted unless ordered by a physician. The measurements and recordings from a sleep study are used to determine the optimal pressure to prevent snoring and apneas.
VentilateOK spent so much more time teaching and helping me understand why and how to use the CPAP and various masks compared to my old company. The time that they spent with me, made it much easier to wear my CPAP and now I don’t feel tired all the time like I did prior. I will tell anyone who asks me to go see VentilateOK. – Bill C.
The entire experience was better than could be expected! – Brent V.
I am a nurse who became a respiratory patient. VentilateOK took excellent care of me, from helping me get my equipment and educating me on it. Then ensuring that I have enough supplies throughout the year. They have been wonderful and easy to communicate with. – Shannon Young, RN
VentilateOK has the friendliest and the most knowledgeable staff. It’s the only place anyone should go to for a CPAP. We loved our entire experience. – Rod F.
VentilateOK saved my life. I was going in and out of the hospital for years for breathing problems. The team of RT’s spent so much time educating me, answering my calls due to nervousness late at night that I finally was able to relax and use the ventilator. It’s been over 6 months and I haven’t been back in the hospital, they come to visit me monthly to see how I am doing. They are so sweet and caring but always stay on me about using my ventilator. They are the best, Thank you VentilateOK! – Bridgette G.